By purchasing any product or service from Hello, you are agreeing to the following terms and conditions:
All project quotes will be valid for 2 weeks (14 days) from the date of issued. After which, the quoted rate is not guaranteed, and may be subject to change.
Deposits & Payments
Websites: Due to the digital nature of our work, projects are paid in advance. A 50% deposit is required to start a project, which holds you in the design queue. The remaining balance is due upon website completion. Once full payment has been received, the website will go live. Progress billings will be issued on larger web projects.
Intellectual Property and Ownership of Design Work
Hello Interactive Media & Design Inc. is the soul owner of all design work until ownership is transferred to the client upon full payment. The client only owns rights to approved designs, and has no legal rights or claims on unapproved concepts or designs. Use of any designs that have not been paid for in full and had ownership transferred is illegal, and will be pursued by legal action. Any use of unapproved concepts is strictly prohibited, and will be ordered to cease and desist. Failure to comply with cease and desist will result in legal action.
Cancellations made more than 30 days prior to the project starting date can be rescheduled. However, the project will be pushed to the end of the client queue. Cancellations made within 30 days or less or after the starting date will lose their deposit in full. The project can be rescheduled, however, another deposit will be required. No exceptions.
Should the client fail to provide the necessary pieces of information within 15 days of the date requested, all monies are forfeited and the project will be cancelled. Hello Interactive Media & Design retains ownership of all design concepts and elements to the date of cancellation, and are subject to intellectual property/copyright protection. Project re-initiation will be subject to an additional 50% fee, and the project will be pushed to the end of the client queue.
All clients must agree to provide access to any hosting, domain account, or blog account for the purpose of installing and updating websites & framework as needed.
Websites: Clients are permitted one (1) round of full revisions, and one (1) round of minor revisions/corrections on web projects. Any edits thereafter will be subject to a $75/hour fee.
Development & Completion
Each project will have an estimated time of delivery. We are in communication with the client throughout the design and development process.
Payment of Fees and Expenses
The remaining balance is due before the installation of the website. Once the payment has been received, the site will be migrated to your host server and will be launched.
The outstanding balance is due before the client has legal rights of ownership. Once the payment has been received, the final prepped source files and supporting files, and usage instructions will be transferred to the client.
Once payment for a project has been made in full, ownership of branding and intellectual property rights of final design is transferred to the client – this is exclusively for the APPROVED concept only, and no other files or concepts. Any designs that were presented as options, mockups or samples remain the exclusively owned by Hello Interactive Media & Design Inc.. Designs made using an outside source for images are subject to copyright terms set out by that particular artist and they retain all copyright to the images.
Hello Interactive Media and Design link must remain at the bottom of your web site for one year. Hello Interactive Media & Design Inc. retains the right to display graphics and other elements as examples of their work in their portfolio.
Hello Interactive Media & Design Inc. retains the right to display graphics and other elements as examples of their work in their portfolio.
Graphical changes or website maintenance and are billed at $75 an hour with a one (1) hour minimum charge, and are payable upon completion of work.
Due to the digital nature of our products, there will be NO REFUNDS for any reason.
Email communication is the most vital part of getting your website completed in a timely manner. If it occurs that the client fails to provide information respond to a request or enquiry within 15 days all monies are forfeited, and the project will be cancelled with notification. The client is responsible for the management of their own communications, and we will not send repeat messages to follow-up on a request.